Have Any Question?

Do you have any question, that you need answers for? Possibly looking for a custom design or colour? Please get in contact with me.

Frequently Asked Questions
It all depends on your order, but generally 2 to 6 weeks from approval.

Yes I can offer wide range of fabric choices or you are welcome to provide your own fabrics

If there is a sample available of the fabric you want to see, I will try my best to get it for you.

Absolutely, as long as I can get my hands on the required colour, the size will not be a problem. 

Unfortunately, personalisation is not something that I can offer at the moment.

Both acrylic and pure wool or 100% cotton

This is something that we can certainly discuss to make sure you have the materials that you require for your allergies.  

We can certainly discuss it but due to copywrite laws your items will have to be “inspired by” as I do not create direct copies of anything.

Lets talk, as I can definitely cater for bulk and wholesale orders. 

Please see photos in my gallery. I do also have some older photos from previous work

If there’s an issue, I’ll gladly make extra adjustments or, if you prefer, once the item is returned to me in its original condition, I’ll happily issue a refund.

If your order was completed and paid for before the new adjustments are requested, these new adjustments will include a cost and treated as a seperate order.

Rush orders need at least 48 hours depending on what is required. 

Absolutely, photos can be supplied of your order if requested.

Each order will given a care instruction sheet, so you will know how to get the most out of my products.

Returns are to be made within 48 hours in the original state that it was when I sent it out. If product does not meet expectations I will happily exchange or refund cost price less 20%.

When you place an order, I’ll ask for a 20% deposit. If for any reason you need to cancel, I’ll refund everything except the 20% deposit.

I use Australia Post for all my postage needs so depending on where you live can depend on how long it will take to get your order. Shipping cost of your order is a flat fee price.

If you require international shipping, please contact us before you place your order, as there will be additional fees and longer shipping times depending on where the order is going.

All of my orders are wrapped in tissue paper and package in plain packaging. I do not offer custom gift wrapping. 

WHERE

Curra, Queensland 4570 Australia

Contact

0427 419 116 | lea@trendythreads.com.au

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